Patrulha do Consumidor: Mulher deixa carro em concessionária e conserto dura mais de quatro meses

Sales supervisor Thaís left her car at a dealership for repairs after an accident. She preferred to pay the price difference quoted by the insurance company's repair shop because she insisted on having original parts for the vehicle. The chosen dealership, located in the south of São Paulo, gave a deadline of up to 20 business days, but Thaís hasn't seen her car for four months. Celso Russomanno and the sales supervisor went to the repair shop and, upon arrival, discovered that the vehicle wasn't even there. The dealership justified the delay due to a lack of parts, a change in the internal system, and the departure of the employee who was assisting Thaís. The manager also informed them that the bodywork was being done by a third party at another location. In addition to not receiving a copy of the repair contract, Thaís was not informed that her vehicle would be taken to another place. Celso Russomanno and his wife went to the body shop and found the car almost ready, only needing alignment. After the report was recorded, Thaís sent a video thanking the Consumer Patrol for their help in recovering her vehicle. Watch the report! Subscribe to the Hoje em Dia channel: http://r7.com/DUqw Watch full episodes on RecordPlus: https://www.recordplus.com Official website: https://recordtv.r7.com/hoje-em-dia   / hojeemdia     / hojeemdia   https://www.threads.net/@hojeemdia   / hojeemdiaoficial     / programahojeemdia   #HojeEmDia