승강기 교체했더니…1년에 370회 고장

[Anchor] As high-rise apartments increase, elevator maintenance is becoming more important. In an apartment complex in Osan, residents are becoming increasingly anxious due to frequent elevator breakdowns. The old elevator was replaced with a new one, but it has been breaking down almost every day since then. The residents are demanding compensation. This is reporter Kim Seong-won. [Article content] A woman gets on an apartment elevator. The door closes, and shortly after, the elevator makes a loud noise and stops. The startled woman presses the emergency call button, and after about 20 minutes, she climbs up the ladder and escapes the elevator. CCTV footage from another building. This time, an elevator carrying three women suddenly stops as it heads toward the 11th floor. They were able to escape after contacting the management office. This is an elevator entrapment incident that occurred in an apartment complex in Osan. [Reporter Kim Seong-won / [email protected]] "I went to an apartment complex where entrapment accidents are frequent and got on the elevator. If you look at the wall like this, the contact information for elevator entrapment accidents is listed in order. Despite this, the residents are anxious, wondering when the elevator will stop again." In this apartment complex, there were 44 cases of residents being trapped due to elevator stops in one year. There were over 60 direct victims, and there were times when they had to wait for rescue for up to 90 minutes. If you include reports of major and minor malfunctions such as button malfunctions or noises, the number reaches 370 over the past year. [Lee Jeong-ae / Osan 00 Apartment Resident] "I'm so anxious that I can't ride. It's not just me who's trapped. Entrapment accidents are happening in every apartment building. How can we live like this? The residents?" The apartment management office says that the problem started after the elevators were replaced from May to August of last year due to aging. [Management office employee] "Before the elevator replacement, it was running without any problems, but after the replacement, there were many cases of trapped passengers…" This month alone, there were two cases of trapped passengers, and the problem is continuing. The residents are demanding that the company completely replace the elevators and compensate for the damages, saying that the company has not given a satisfactory answer despite these frequent breakdowns. [Shin Joong-hyun / Osan 00 Apartment Resident Representative] "First, we request that the elevators be completely replaced. We also request compensation for the residents' trapped passengers and the management office staff's stress…" In response, the elevator installation company stated in a written interview, "We took action after identifying the cause of each malfunction through inspection and adjustment." He added, "There were many breakdowns during the initial stabilization process of the replacement." "Most of the problems have been resolved through continuous inspection and improvement." He also said, "We will actively respond to problems in the future and compensate residents who have experienced inconveniences." However, he drew the line, saying that there was no discussion on the complete replacement of the elevators requested by the residents. The conflict between the residents and the company due to frequent breakdowns after the installation of the new elevators. The residents have claimed extreme damages and are threatening to file a lawsuit if their demands are not met, so the conflict does not seem to be easily resolved. This is Kim Seong-won from B tv News. Video coverage: Noh Young-hoon #Osan City #Apartment #Elevator #Breakdown #Entrapment #Hundreds of Breakdowns #Residents #Anxiety #Company #Active Response #Promise #Compensation for Damages #Gyeonggi News #Btv News #SK Broadband #News