Why isn't Glowforge cutting all the way through my wood?

Check out our files at https://www.etsy.com/shop/Partyof4Crafts Use this link to get a $50, $250, or $500 discount and my school will get some credit, too. https://glowforge.pxf.io/Friendliest​ Many new Glowforge users get on the forums and Facebook groups and ask why the laser isn't cutting all the way through. There are several things on the Glowforge and several more in the Glowforge app that can cause this. I'll walk you through them in this video.