Rethinking Change Management in Supply Chains in the Age of AI

Transformation is everywhere—but real results are rare. In this episode of The Chain Podcast, we sit down with DeAnna Harner, Global Transformation Strategist of Supply Chain Operations, to explore why so many transformation initiatives fall short — and what it actually takes to make change stick. Harner shares hard-earned insights from working with hundreds of organizations navigating AI adoption, digital transformation and ongoing disruption. From “Excel chaos” to disconnected data, she explains why technology alone isn’t the answer. Together, we unpack: -Why AI isn’t a “Band-Aid” for broken processes -How to move beyond constant firefighting in supply chains -Where organizations are seeing real value from AI today -The critical role of culture, collaboration, and change management -Why starting small—and getting the basics right—is the key to success If you’re looking to turn bold transformation ambitions into measurable outcomes, this conversation will give you the practical mindset shift you need to get started. Want more supply chain knowledge? Visit ASCM.org. For more details on The Chain Podcast, visit ascm.org/podcast TIME STAMPS 00:00 Intro & Episode Overview 01:38 Why Transformation Efforts Fail 02:43 AI Isn’t a Band-Aid 03:23 What Successful AI Adoption Looks Like 05:24 Foundational Challenges in Supply Chain 07:14 Breaking Out of Firefighting Mode 07:38 Why Excel Keeps You Stuck 10:42 Where AI Creates Real Value 11:31 Why Demand Planning Is the Best Place to Start 12:15 The Human Side of Change Management 12:33 Why People Struggle with Change 14:14 Escaping “Excel Chaos” 15:07 Generational Shifts in the Workforce 17:05 Empowering Human Potential 18:14 How the Supply Chain Role Is Evolving 20:22 How to Start Transformation 21:16 Start Small: Focus on One Problem 23:11 Turning AI Investment into ROI 24:17 The Training Gap in Transformation 25:25 Final Takeaway: Start Small 26:13 Closing Thoughts #ASCM #ASCMpodcast #TheChainPodcast #Supplychainpodcast #Podcast #supplychain #supplychainmanagement #resilience #supplychainresilience #CSCO #supplychainsuccess #changemanagement #leadership #ai #aiinsupplychain #aiadoption