Voyage raté : à qui revient la responsabilité ? | La facture

After carefully planning your vacation, the reality doesn't match what you were promised. If you booked your trip through a travel agent, they could be held liable. Although some travel agencies deny this liability, Quebec's Consumer Protection Act is clear: you have recourse. Reporter: Kim Vermette Producer: Stéphanie Allaire For more information, read our journalist Kim Vermette's article on Radio-Canada's Info platform: https://ici.radio-canada.ca/nouvelle/... For useful tips before you travel, visit this page from the Office de la protection du consommateur. https://www.opc.gouv.qc.ca/consommate... To learn about your recourse against a travel agent, visit this page of the Office de la protection du consommateur. https://www.opc.gouv.qc.ca/consommate... #travel #consumption #economy -- Subscribe to our Radio-Canada Information channel to follow live news in Canada and internationally: https://www.youtube.com/radiocanadain... Access essential news by downloading the Radio-Canada Info app: https://ici.radio-canada.ca/appli-inf... Find us also on: X:   / radiocanadainfo   TikTok:   / radio.canada.info   Bluesky: https://bsky.app/profile/radiocanadai...