EXCLUSIVE: Genpact's Harpreet Duggal on India's GCC Boom & AI Shift

India's global capability centre ecosystem has crossed 2,100 centres and is undergoing a structural identity shift, moving from cost-arbitrage talent hubs to outcome-driven innovation engines, as agentic AI collapses the headcount model and companies like Genpact rebuild their entire service portfolio around domain-led automation rather than people-based capacity. ✅ Cypher 2026: Join 5,000+ AI leaders. Book now → https://cypher.analyticsindiamag.com/... ✅ Chess League: Test your skills → https://chess.analyticsindiamag.com/ In this conversation at the MachineCon GCC Summit 2026, the host sits down with Harpreet Duggal, Sr Advisor GCC Business at Genpact, to break down why the word "captive" no longer describes what India's best GCCs actually do, how decision-making authority is migrating from headquarters to the Indian office, and why the GCC-to-India-IT co-opetition narrative misreads what is in reality a complementary value chain. CHAPTERS: 0:00 Introduction: Harpreet Duggal, Genpact 0:48 From Captive to India Office: When Does the Label Change? 2:29 Talent Hubs vs Outcome Hubs 3:12 Why Indian Talent Is Moving Back 4:37 US, Europe and Japan: Different GCC Cultures 5:48 Language as the Real Determinant of GCC Footprint 7:56 India's 2,100 GCC Milestone and the Road to 5,000 8:28 Tier 2 and Tier 3 Cities: Organic Growth Without Policy 10:05 The Government Policy Gap: What Is Actually on the Ground 12:32 Indian IT and GCC: Co-opetition, Not Competition 13:25 Genpact's Agentic AI Model: 50 People, 50 Agents 15:56 Message to Young Engineers: Specialise in Domain 17:47 Closing Remarks #DigitalTransformation #AI #Automation #GCC #FrontPage #AIMNetwork ------------------------------------------------------------------------------------------ 📌 ABOUT FRONT PAGE Front Page is a daily live news briefing covering AI, enterprise tech, semiconductors, and India’s role in the global technology economy. Built for people who make decisions, not just consume headlines. ------------------------------------------------------------------------------------------ 👋 ABOUT AIM NETWORK AIM Network is India's leading voice on the intersection of AI, Technology, and Business. We bring you sharp analysis, breaking news, and original perspectives on everything from Generative AI breakthroughs to geopolitical market shifts. 🔔 Subscribe for daily insights:    / @aimmediahouse   📺 WATCH OUR POPULAR SERIES: Front Page (Daily Tech News):    • Front Page   Tech Talks (Podcast):    • Tech Talk   -Simulated Reality (Podcast) -    • Simulated Reality Podcast   📰 STAY UPDATED: Website: https://analyticsindiamag.com/ LinkedIn:   / analytics-india-magazine   Twitter/X: https://x.com/Analyticsindiam Instagram:   / aim.media.house   ------------------------------------------------------------------------------------------