Best Practices for 2026 on Technology Infrastructure and Cybersecurity | with Carlos Lugo

In this episode, we interview Carlos Lugo, Technology Executive and a GAIN Strategic Advisor. He is also a seasoned Digital Transformation and IT executive with over 20 years of experience leading global technology initiatives across hospitality, healthcare, and academia. Known for his strategic mindset and people-first leadership, he drives operational efficiency, digital innovation, and scalable IT solutions while mentoring teams and fostering organizational growth. ************ CONTENT OF THIS VIDEO ************ ⏱ TIMESTAMPS ⏱ 00:00 INTRO 03:38 Infrastructure oversights and their impact on hotel operations 09:25 Cybersecurity strategies every hotel should know 14:16 The biggest myths in Information Technology 25:22 Addressing network strains in connected hotel rooms 33:25 Balancing CapEx and OpEx in hotel technology and guest experience 38:45 Future projects for hotel infrastructure and operations in 2026 and its metrics ************ LINKS & RESOURCES ************ The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky. For more information about GAIN, head to: https://gainadvisors.com/ Links: Carlos on Linkedin:   / carlosjlugo   Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy. Listen to the GAIN Momentum Podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/1jfIWt1...