Private Email Ingestion into Fluent Support with FlowMattic | Full IMAP Ticket Pipeline

In this video, we use FlowMattic to show a full private on-server ingestion of emails for support tickets using flowmattic and FluentSupport The video covers: IMAP email ingestion using FlowMattic Processing inline images and attachments Using Fluent Support’s custom email parser Secure ticket creation through the Fluent Support API Native inline image rendering using new Fluent Support filters Bidirectional email replies with embedded media support Cleaning up temporary media after secure ingestion This setup enables businesses to process support emails entirely on-site while maintaining secure attachment handling and seamless ticket rendering. #WordPress #FluentSupport #FlowMattic #EmailAutomation #SupportDesk #IMAP #TechTutorial Timestamps 00:00 — Introduction to the private email ingress workflow 00:30 — New Fluent Support filters for inline image rendering 01:08 — Overview of the workflow and PHP functions 01:31 — FlowMattic IMAP email ingestion setup 02:07 — Processing attachments and payload JSON 02:45 — Sending payloads to the Fluent Support API 03:11 — Deleting temporary media after secure ingestion 03:34 — Configuring Fluent Support custom email piping 04:40 — Testing filters and inline rendering 05:38 — Creating and sending a test support email 06:44 — Reviewing successful email ingestion 07:19 — Verifying inline image rendering in Fluent Support 07:43 — Sending replies with embedded media 08:50 — Waiting for cron processing and reply ingestion 09:36 — Viewing the final rendered reply thread 10:08 — Demonstrating behaviour when filters are disabled 10:33 — Final thoughts and conclusion