Workplace Conflict Resolution

Conflict is not the enemy of performance. Avoidance is. This video gives you a practical framework for diagnosing and resolving conflict without making it worse. First, you learn to classify what you are dealing with: Task conflict: can improve decisions at healthy levels Relationship conflict: usually corrosive Process conflict: often the easiest to fix Then you get a resolution conversation method that moves people from positions to interests, where real solutions live. You will also learn prevention tools that reduce repeat conflict: Role clarity (RACI) Team communication norms One-on-ones as early warning systems If you manage people, you will use this. 01:02 - Diagnose the Type of Conflict First 02:17 - Move From Positions to Interests 03:02 - The Three-Step Resolution Conversation 03:31 - Prevent Conflict Before It Ignites 04:31 - The Trap: Don’t Become the Judge 05:08 - Build Conflict Competence, Not Dependency 06:12 - The Thomas-Kilmann Conflict Styles