Ep 52 | You Can't Automat Your Way Out of a Bad Process | Guest - Shannon J. Gregg, PhD

If one more person tells you the answer is a new system, a new tool, or a new platform, you might lose your mind. Because you've watched the stack grow and the problems stay, and nobody seems to want to talk about what's actually broken underneath it. Dr. Shannon Gregg is the president of Cloud Adoption Solutions and holds a PhD in CRM user adoption. She has spent her career inside the gap between what technology promises and what organizations actually need, and she doesn't let either side off the hook. We get into: — Why simplifying your tech stack is harder than building it out, and why it matters more — The difference between waterfall and agile development, and what actually happens when you skip the human in the middle — Where AI gives buyers false confidence and what a responsible seller does about it — How over-customization quietly breaks the systems you paid to fix — Why the process has to come before the platform, every time If you've been handed another solution before anyone finished diagnosing the problem, this conversation might make you feel a little less alone when it comes to what to do next. MOTIVATION N'AT — Hot Mess to High Potential® The podcast where real life gets talked about, hosted by Natalie Bulger. New episodes every Sunday. 📩 Connect with Shannon: ⁠  / ⁠   🌐 Cloud Adoption Solutions: ⁠https://cloudadoption.solutions/⁠ 📖 It's About Time: How to Do More of What Matters in the Time You Have - ⁠https://www.amazon.com/Its-About-Time... 📖 Sales Ops Design Shop: Grow Revenue without Adding Sales Headcount - ⁠https://www.amazon.com/Sales-Ops-Desi... Life Sciences Sales Lab Podcast: https://podcasts.apple.com/us/podcast... 📲 Follow Natalie: Instagram: ⁠@Sincerely__Natalie⁠ YouTube: ⁠@motivation-nat-pod⁠