MY MERCEDES C350E WAS OFF THE ROAD FOR 2 MONTHS

PTC SURVEY URL: https://forms.gle/WqVi39v5d25QRD7cA In this video I explain my real-world experience with a PTC heater problem on a 2016 Mercedes C350e hybrid. I cover the symptoms I experienced, including battery warnings and intermittent no-start issues, the diagnostic fault codes, what I tried myself, and what eventually happened when the car went to Mercedes-Benz for investigation. I also talk through the repair process, costs, downtime, and the technical guidance provided, including why the PTC heater can trigger high-voltage isolation faults on these cars. This video is shared for information and discussion only, based on my own ownership experience, and may be useful for other Mercedes hybrid owners seeing similar warning messages. 00:00 – Introduction & what this video covers 00:45 – First battery warning appears 01:30 – Fault codes explained 02:30 – Replacing the 12V battery 03:20 – Auxiliary battery test 04:05 – Researching the issue & specialist advice 04:50 – First Mercedes visit & software updates 06:30 – Car returns, problem comes back 08:00 – No-start & “towing not permitted” symptoms 09:15 – Suspecting the PTC heater 10:45 – Second Mercedes visit & diagnostics 12:30 – Isolation resistance testing explained 13:45 – PTC heater confirmed as the fault 14:20 – Repair cost breakdown (£3,330) 15:15 – Mercedes technical guidance (TIPS) 16:30 – Goodwill request & response 18:00 – Servicing history & block exemption 19:30 – Final thoughts & advice for owners SOCIAL MEDIA MERCEDES C350E GROUP:   / 774198474775819   X: https://x.com/damos_cars INSTAGRAM:   / damos__cars   FACEBOOK:   / pedalloud