Why Customer Service Is the Best Money I Spend in My Practice

After weeks away rebuilding my MSO from scratch, I'm back with a big update: doctors who join now keep their own bank accounts and can leave anytime. But the real focus of this video is customer service. The most underrated growth lever in any medical practice. I share how I scaled to 35,000 patients by relentlessly obsessing over the patient experience, the 100 free referrals one lazy employee cost me, and why I'm personally taking a massive pay cut to hire four new customer service staff. Plus, lessons from Amazon, Dell, and Airbnb on why customer experience, not marketing, is usually the real problem holding your practice back. If you're starting or scaling a private practice, this one's for you. My website 🖥️: https://www.investingdoc.com My podcast Spotify Link🎧: https://open.spotify.com/show/3JxluO7... Apple Podcast Link 🎧: https://podcasts.apple.com/us/podcast... My Instagram:   / investingdoc   My Twitter: https://x.com/InvestingDoc My Facebook Group:   / investingdoc   Reddit Group:   / privatepracticedocs   Want to consult with me for your practice: Book here. https://investingdoc.com/consulting