Building A Roofing Machine

Is your roofing business held back by administrative bottlenecks? Are you, as the owner, the primary reason your company isn't reaching its next revenue milestone? In this episode of The Roofer's Helper Podcast, Richie Rossouw speaks with Thais Saenz, the dynamic business owner and founder of Saenz Global. Thais talks about the fundamental shift from hiring individual Virtual Assistants (VAs) to implementing a high-performance "machinery" of Business Process Outsourcing (BPO). She shares her incredible journey from being born in the Amazon jungle to navigating the corporate worlds of Nordstrom and Fortune 500 manufacturing, eventually bringing that "corporate grit" to the roofing industry. What You’ll Learn in This Episode: • VA vs. BPO: The Machinery Concept: Why hiring a single VA often creates more work for the owner, and how a BPO functions as an elite, in-house team that requires no training from you. • "Hunters vs. Cooks": The secret to scaling is letting your team do what they do best. Contractors are great "hunters" (sales), but they often struggle with the "cooking" (admin and production). We discuss how to bridge that gap. • Optimizing Your CRM: Why Saenz Global focuses exclusively on JobNimbus and AccuLynx and how they can migrate your entire system in as little as 72 hours. • Eliminating the Owner Bottleneck: Ty breaks down the "thoughtful leadership" required to move from "if I don't do it, it won't get done" to a growth-oriented mindset. • Data Over Emotion: How the most successful roofing companies (those hitting $30M to $100M) use concrete data to drive decisions rather than feelings. The Admin "Machine" in Action: Saenz Global doesn't just "help"; they take over specific, high-impact tasks to move the needle: • 24/7 US-based call support integrated with customized AI. • Pulling permits and scheduling inspections. • Production management, including scheduling crews and dumpsters. • Rehashing "dead" quotes to recapture lost revenue. • Preparing your back office to be attractive for Private Equity acquisitions https://www.saenzglobal.com 01:04 Who is Thais Saenz? 01:52 Born and raised in the Amazon jungle. 05:12 Got her drive from her parents. 09:42 From tacos to roofing. 12:38 Not VA's, but Business Process Outourcing (BPO) 15:24 AI versus human interaction 19:39 JobNimbus is our favorite CRM 24:21 Saenz Global excels in helping roofing companies with production 29:29 Has worked with 100 million dollar companies 31:38 Help with private equity acquisitions 36:47 Final words from Thais ------------------------------------------------------------------------------------------------------------ The Roofer’s Helper is a media company that provides roofing and business resources for contractors and homeowners, and also promotes roofing contractors and vendors on social media and website. ►Join 220k followers on Instagram:   / roofershelper   ►Join 57k followers on Facebook:   / roofershelper   ►Join 70k followers on TikTok:   / roofershelper   ►Roofing Products and Gift Ideas: https://www.amazon.com/shop/roofershe... ►Roofing Resources: https://www.theroofershelper.com/links/ ►Our main website: https://www.theroofershelper.com ►JobNimbus Contractor Software: https://bit.ly/30pFRws ►Get a Free Insurance Quote: https://www.theroofershelper.com/insu... #roof #roofer #roofing #roofingcontractor #roofershelper Disclosure: This description may contain affiliate links that direct you to the featured product or service mentioned in this video. Purchasing through these links help support this channel. Thank you!