What is Emotional Intelligence? An Introduction

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Overview of Emotional Intelligence This video is part of course module number 1.4.1 Program 1: Managing Yourself Course 4: Emotional Intelligence Section 1: Overview of Emotional Intelligence Other videos in this section include: 🎬 Why is Emotional Intelligence Important at work?    • Emotional Intelligence at Work: Why is it ...   🎬 Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model    • Howard Gardner: Emotional Intelligence in ...   🎬 Reuven Bar-On: Emotional Quotient (EQ) in Emotional Intelligence    • Emotional Quotient (EQ): The Reuven Bar-On...   🎬 The Daniel Goleman Model of Emotional Intelligence    • The Daniel Goleman Model of Emotional Inte...   🎬 The Salovey & Mayer Model of Emotional Intelligence    • The Salovey & Mayer Model of Four Emotiona...   🎬 Critical Assessment of Emotional Intelligence: The Cases For and Against    • Critical Assessment of Emotional Intellige...   = LESSON NOTES The term, Emotional intelligence, was used first in 1964. Science journalist Daniel Goleman popularized it in his 1995 best-selling book Emotional Intelligence (https://geni.us/KxAZAZ8). In 1990, Peter Salovey and John Mayer defined Emotional intelligence as: ‘the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.’ They later described four proposed abilities: • Perceiving Emotions • Understanding Emotions • Using Emotions • Managing Emotions Goleman treated Emotional Intelligence as an array of skills and characteristics that improve workplace performance and personal success. He looked at a mix of abilities and traits: • Self-Awareness • Self-Regulation • Motivation • Empathy (Emotional Awareness) • Social Skills Reuven Bar-On did early work on what we now call emotional intelligence. He originally referred to it as emotional and social competence, but later proposed the term EQ: Emotional Quotient, as an analog of IQ: Intelligence Quotient. Bar-On developed the most widely-used psychometric model of emotional intelligence, the EQ-i™. This follows his 15-factor model of emotional intelligence: 1 Self-regard 2 Emotional self-awareness 3 Assertiveness/Emotional self-expression 4 Independence 5 Empathy 6 Social responsibility 7 Interpersonal relationship 8 Stress tolerance 9 Impulse control 10 Reality-testing 11 Flexibility 12 Problem-solving 13 Self-actualization 14 Optimism 15 Happiness/well-being = RECOMMENDED EXERCISE Consider the outlines of the different models of Emotional Intelligence. 1. What does Emotional Intelligence mean to you? (2 MC CPD Points) 2. What aspects do you see as most useful to you in the workplace? (2 MC CPD Points) 3. Which aspects of emotional Intelligence would you see as your strengths, and which ones do you most need to develop? (2 MC CPD Points) = = DOWNLOADS Free Resources 🧰 CPD Tools - https://gum.co/MC-CPD Paid resources 🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3) = = RECOMMENDED READING 📖 Emotional Intelligence: Why it Can Matter More Than IQ https://geni.us/KxAZAZ8 📖 Working with Emotional Intelligence https://geni.us/R024Ax 📖 The New Leaders: Transforming the Art of Leadership https://geni.us/5ziIw 📖 Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships https://geni.us/Xn6BpoK 📖 Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life https://geni.us/Ne8Wz 📖 EQ Applied: The Real-World Guide to Emotional Intelligence https://geni.us/XoqvY ⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-... (the links are affiliated) = = MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS You can record your Management Courses CPD points on our free, downloadable CPD record log. 📓 Download it at: https://gum.co/MC-CPD Each video has two levels of MC CPD points. For this video: If you simply watched the video, record 2 MC CPD points If you also carried out all of the recommended exercises, score a total of 8 MC CPD points = = CHAPTER MARKERS 00:00 - Creatures of emotion - Dale Carnegie 00:12 - What is Emotional Intelligence? 00:59 - The term: ‘Emotional Intelligence’ 01:30 - Goleman’s assessment of emotional Intelligence 01:45 - Salovey & Mayer: Definition of Emotional Intelligence 02:15 - Salovey & Mayer: 4 Abilities 02:50 - Goleman: 5 Emotional Intelligence traits/abilities 04:07 - Reuven Bar-On: EQ - Emotional Quotient 04:37 - Bar-On: EQ Assessment 05:54 - The case for Emotional Intelligence #ManagementCourses #Emotional Intelligence #EQ