Beyond Feature Requests: How We Run Customer Operations

In this episode, we share how we manage customer interviews and process in-depth feedback, moving beyond simple feature requests to truly understand our users. This approach is key to our product development and customer research efforts, informing our product design decisions. We also touch upon the overall structure of our operations and internal tools, which are essential for effective management and continuous assessment for learning. 🔗 LINKS Michael on LinkedIn:   / michaelassraf   Flamingo: https://www.flamingo.run/ OpenMSP Podcast: https://www.openmsp.ai/podcasts Tools mentioned: ClickUp, Vizard AI, ShotStack, Claude 🦩 ABOUT THE SHOW How We're Building Flamingo is a weekly solo show from Michael Assraf, CEO of Flamingo. Each episode covers one internal system, decision, or process - the kind of thing most companies don't talk about publicly. Built for founders and operators who want to see how a small team competes at scale. #startup #founder #plg #buildinpublic #saas #ainative #opensource #aiproduct