Ep. 146 - Take the Owner with You!
Stop surprising your owner. Contractors who try to absorb problems without transparency end up damaging relationships and losing trust. In this episode, Jason explains why owners value "how we got there" over price or schedule, and shares the principle that changed everything: there's no such thing as an individual problem, only team problems. Learn how to tell owners about issues immediately while showing your plan to address them. Additional Resources: ================== Playlist - • What Are Common Mistakes To Avoid When Man... Related Podcast - The Wisdom of Teams - Winning Teams — https://elevateconstruction.libsyn.co... Related Podcast - Remarkable Leadership - Winning Teams — https://elevateconstruction.libsyn.co... What to Watch Next - • How Do You Build Trust With Your Team? What to Watch Next - • Communication: The Secret Weapon In Constr... Miroboard - Integrated Production Control System — https://miro.com/app/board/uXjVNfGZNj0=/ Blog – https://elevateconstructionist.com/ta... Key Moments in this Podcast: ========================== 00:30 - Episode intro: are you taking your owner with you along the way? 01:24 - Red zone concept: what you get paid for, what you're good at, what you love doing 02:56 - Jim Collins: disciplined thought/behavior tied to red zone (not thousands of decisions) 05:18 - Excited about streamlining life: son as producer, Upwork contractors, video editing 07:02 - Exercise: list top 20 tasks, find 5 to delegate or outsource 09:45 - You're not telling owner soon enough about problems 10:41 - Contractors hide problems, try to absorb costs/impacts/delays 11:15 - Surprise owner at end: "We're out of contingency" or "$500K change order" 12:09 - Open book policy always works best (show profit, fee, everything) 12:53 - Schedulers not legally authorized to falsify schedule—must show impacts accurately 14:27 - Story: COVID-19 case on site—told owner within minutes 15:13 - Owner's response: "Thank you for being proactive. Best contractor we've ever worked with" 15:25 - Other contractors didn't tell owner for 3 days about positive case 16:22 - Tell owner immediately: "This is what we're dealing with, here's our plan A-F" 18:23 - No such thing as individual problems—only team problems 18:41 - Why take problems home to date night? Tell everyone, get it off your shoulders 19:32 - "There's no such thing as individual problem—only problems that belong to team" 20:57 - Start marketing for next job NOW by being transparent with owner Owners consistently say the relationship and "how we got there" matters more than price. Are you building that trust? Resources ======================== Check out our website for more info: https://www.elevateconstructionist.com/ Access resources to elevate your operations: https://elevateconstructionist.com/re... Listen to the Elevate Construction podcast: https://elevateconstructionist.com/po... Check out our training programs and certifications: https://elevateconstructionist.com/tr... Subscribe to my YouTube channel: / @jasonwilliamschroeder Learn More About Jason ======================== Jason Schroeder is the founder and COO of Elevate Construction IST, a company focused on elevating construction by providing valuable insights, effective solutions, and high-quality training. With his extensive experience in the construction industry, he created the Field Engineer Boot Camp and Superintendent Boot Camp, immersive training courses designed to produce high-performing leaders who can lead their teams in the right direction. Through Elevate Construction IST, he aims to scale his training programs throughout the nation to help more construction companies elevate their operations to the next level. ======================== Email: [email protected] Phone: +1 (602) 571 8987 #Construction #ProjectManagement #Leadership
