【特集】110番通報の現場にカメラが潜入！県警「通信指令室」の若手警察官に密着【新潟】スーパーJにいがた5月15日OA

The Niigata Prefectural Police's communications command center receives 110 emergency calls throughout the prefecture. A camera infiltrates the center, closely following a young police officer working tirelessly in the heart of the 110 emergency service. The Niigata Prefectural Police's "communications commanders" are responsible for understanding the details of incidents and accidents occurring within the prefecture and dispatching police officers. What is it like to be an unseen 110 communications commander, facing tense situations on the scene? --- The communications command center is located at the Prefectural Police Headquarters. 24 hours a day, 365 days a year. All 110 calls in Niigata Prefecture connect to this location. Approximately 140,000 calls are received annually. That's about one call every four minutes. ■Prefectural Police Communications Command Division Officer Mizuki Saito "This is the Niigata Prefectural Police, calling 110. Is it an incident or an accident?" Mizuki Saito (24). A newcomer assigned to the communications command division in March, she is working as a "receiving officer" on this day. ■ Niigata Prefectural Police Communications Command Division, Officer Mizuki Saito "110, this is the Niigata Prefectural Police." ■ Caller "My father's phone is receiving a call from the police asking for questioning. What should we do?" The caller reported a phone call from someone claiming to be a police officer in Tokyo. The officer listens to the conversation. ■ Caller "A cell phone has been made, and it was made in Tokyo under my name." ■ Niigata Prefectural Police Communications Command Division, Officer Mizuki Saito "A cell phone, a bankbook, etc." The officer takes notes on an electronic tablet while listening to the details. ■ Niigata Prefectural Police Communications Command Division, Officer Mizuki Saito "This is definitely a scam." ■ Superior "We should send (police officers)." ■ Niigata Prefectural Police Communications Command Division, Officer Mizuki Saito "Please do not answer the caller's phone. Also, (police officers) will be heading to Mr. A's home, so please tell us what the phone call was about today." 110 is an emergency number requesting the rapid arrival of police officers. The communications command center is the command tower that gathers information and issues instructions to police officers on the scene, and is considered the "key to initial investigation" in crimes and accidents. ■ Commander "I received a call on my cell phone from a police officer impersonating a Tokyo Metropolitan Police Department officer. I haven't paid any money or given out my PIN, but I'm worried and would like a police officer to come. Number 159, waiting at home with my father, please come." This is the 'commander.' Based on the notes from the receiving officer, they contact the police station and officers on the scene via radio and relay the information. ■ Prefectural Police Communications Command Division Officer Mizuki Saito "The commander also gives instructions like, 'Listen to this, listen to that,' and the relay officer can also write (notes) here. I have to look at all of that at the same time. Looking, listening, and talking—it's tough." Saito, who has been with the Niigata Prefectural Police for four and a half years, mainly working at police boxes, won a national competition in 2025 that tests the speed and accuracy of initial investigations, and aspired to work in the communications command center. ■ Prefectural Police Communications Command Division, Officer Mizuki Saito "In the command center, I want to be a police officer who can calm (callers) down." ――――― ■ Prefectural Police Communications Command Division, Officer Mizuki Saito "110, police. Is it a crime or an accident?" ■ Caller "Excuse me, it's an accident." ■ Prefectural Police Communications Command Division, Officer Mizuki Saito "That was a terrible accident. What kind of accident was it?" ■ Caller "A car and a person." ■ Prefectural Police Communications Command Division, Officer Mizuki Saito "A person and a car? Okay, I understand. Do you need an ambulance?" ■ Caller "It looks like I have an injury to my hand." ■ Prefectural Police Communications Command Division, Officer Mizuki Saito "You need an ambulance, understood." This is a report of a car making contact with a woman in her 60s who was walking while the driver was driving. ■Prefectural Police Communications Command Division, Officer Mizuki Saito "Is the location a parking lot? Or on the road?" ■Caller "Outside the parking lot." ■Prefectural Police Communications Command Division, Officer Mizuki Saito "So it's on the road?" Using the GPS on the cell phone, the caller's location information is displayed on the monitor. The location is confirmed through questioning. ■Prefectural Police Communications Command Division, Officer Mizuki Saito "Then, go to a safe place without going onto the road." ■Supervisor "Don't hang up yet....