How to create Call Queues & Auto-Attendant in Microsoft Teams

Call queues help to direct callers to people in your organisation who can help them with an issue or question. There are a few steps before the queue itself can be created and this video looks at these as well as the set-up of the queue. Auto attendants let people call your organisation and choose different options to speak to the right department, call queue, person, or an operator. This video covers setting this up. We provide services to customize Microsoft Phone System and Teams. email [email protected] or call 1300 888 284 for a no obiligation consultation. Table of Contents: 00:00 - Introduction 00:04 - Call Queue Introduction 00:16 - Step 1 - Create a Team 01:06 - Create a Channel 01:25 - Step 2 - Create Resource Account 02:00 - Step 3 - Assign Licence to Resource A/C 02:46 - Step 4 - Create the call queue 05:42 - Auto-Attendant Intro 05:58 - Step 1 - create a resource account 06:32 - Step 2 - assign Microsoft licence 07:11 - Step 3 - assign a phone number 07:51 - Step 4 - Create Auto-Attendant 08:17 - Timezone 08:25 - Specify a language 08:41 - Call flow 09:17 - Create menu selections 10:11 - Directory Search 10:22 - Set Business Hours 10:58 - After Hours call flow 11:27 - Holiday call settings 12:17 - Specify directory for dial by name 12:48 - Link Resource Account