Better Experiences by Design Episode #28 — The Discipline Behind The Markel Style of Leadership

In this episode of Better Experiences by Design, Susan Quinn speaks with Tom Gayner, CEO of Markel Group, about his perspective on what actually drives long-term success. Rather than a single bold move or a series of strategic pivots, it’s a set of principles, applied consistently over time. From learning leadership in his father’s office to helping scale a company to 22,000 people, Gayner’s approach is rooted in curiosity, discipline, and a deep belief in doing right by others. This episode is a powerful reminder that great companies aren’t defined by what they do — but by how consistently they live what they believe.