Overcoming Resistance to Change (Kotter & Schlesinger) | A-Level, IB & BTEC Business
This video summarises the six methods of overcoming resistance to change identified by the work of Kotter & Schlesinger. #alevelbusiness #businessrevision #aqabusiness #edexcelbusiness #businessalevel #changemanagement VIDEO CHAPTERS 00:00 Introduction 00:25 Education & communication 01:12 Participation & involvement 01:49 Facilitation & support 02:21 Manipulation 03:06 Negotiation & bargaining 03:46 Coercion
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