ServiceNow's AI-native blueprint: Lessons from scaling work intelligence across 28,000 employees

Most skills initiatives stall before they scale. They get stuck in pilot mode, often too narrow to matter, too disconnected from the business to have a real impact. ServiceNow, with the help of TechWolf, took a different path. In this webinar on Wed, May 13th at 11AM EST, Nur Duygun, ServiceNow's Director of Skills Intelligence, shared what it actually takes to make skills intelligence operational at enterprise scale, and what separates programs that scale from those that don't. You'll hear how ServiceNow: Moved from job descriptions to a dynamic skills + work graph that reflects what employees actually do, using TechWolf’s skills and work intelligence Decided which tasks to automate, augment, or keep human, and how those decisions now feed directly into hiring, reskilling, and internal mobility Structured ownership across HR, IT, and the business so skills intelligence doesn't become an HR initiative that the rest of the company ignores Avoided the "pilot trap" that stalls most skills programs before they ever reach scale Earned employee trust in inferred skills data, arguably the hardest change management challenge in this space