Operationalizing AI Inside the Enterprise with Nate Christiansen

In this episode, Yoni sits down with Nate Christiansen, Director of Ascend Operations, Strategy & AI Operations at Henry Schein One, to discuss what it really takes to move AI from pilot to production inside a large enterprise. Nate shares how his team built AI-powered voice support for thousands of dental practices, why the biggest challenges weren’t technical, and how careful experimentation, change management, and customer feedback helped deliver measurable improvements in both customer satisfaction and operational efficiency. The conversation also explores AI-driven sales, organizational adoption, and why successful AI deployments are ultimately about people—not just technology.