病院のキャンセル料解禁で大競争時代？患者と医療機関のトラブルが増える理由

From June 2026, it will be clarified that cancellation fees can be charged under certain conditions even for insured medical treatment. However, this will not be billed as points for insured medical treatment, but will be permitted only for last-minute cancellations of appointments due to patient reasons, as it is considered a "service not directly related to the provision of medical treatment." This video explains the problems that may arise from the introduction of cancellation fees from the perspective of medical administrators and doctors. Disputes over the definition of last-minute cancellation Disputes over whether it is due to patient reasons High fees, such as 10,000 yen, carry the risk of backlash Increased burden on reception staff Potential deterioration of access to medical care Google reviews and social media backlash Problems with managing unpaid bills What medical institutions should prepare before implementation Cancellation fees are a necessary system to prevent no-shows and protect the opportunity for other patients to receive medical treatment. However, if implemented incorrectly, they risk damaging trust with patients and harming the brand of the medical institution.