BMW Blames "Rogue Chatbot" for Car Deal, Then Backtracks After CBC interview with Tanya
CBC News: The National covers the story of a Toronto BMW dealership's AI chatbot, Quinn, which offered to buy back a customer's used car for $27,000 to cover his remaining balance. While the dealership initially revoked the offer, claiming it was a chatbot mistake, they ultimately reinstated and honored the deal following legal insights from litigation lawyer Tanya Walker and an investigation by CBC News.
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