Options for relating well to "difficult people" (behavior)

Premise: "difficult people" are psychologically wounded and unaware, not "bad," "rude," "insensitive," :manipulative," or "aggressive." (etc.) This video offers 7 ways to relate effectively to "difficult people" based on compassion for their wounds and ignorance. The ways use tools in Lessons 1, 2 and 4 of the nonprofit Break the Cycle! Web site. See http://sfhelp.org relate/gwc.htm for more info and options.