UserTesting Tutorial: How to Save Time Watching Long Videos

In this step-by-step tutorial, I walk you through one of the most fundamental aspects of UserTesting: Watching Videos. This feature is at the heart of what UserTesting offers, allowing you to watch your customers (or your competitor's customers) navigate through experiences that matter to you. I'll guide you through the video interface, showing you how to access transcripts, create clips, use advanced sentiment analysis, and more. Key topics covered in this video: Navigating the sessions tab and playing respondent videos Using transcripts, notes, and task markers for efficient analysis Understanding sentiment analysis and smart tags for deeper insights How to identify and resolve friction points in the user experience Creating, editing, and sharing video clips and highlight reels Leveraging the contributor view for more context in your studies Whether you're just starting out with UserTesting or looking for ways to get more out of the platform, this tutorial will ensure you're making the most of the video playback feature. Don't forget to check out UserTesting University for additional resources and in-depth courses! The link is in the description below. If you enjoyed this tutorial, please like, subscribe, and hit the bell for more tips and tricks. UserTesting University - https://www.usertesting.com/resources... Contents 0:00 - Intro 0:30 - Watching Videos 3:20 - Sentiment Analysis 4:35 - Friction Detection 5:30 - Enhanced Sentiment Analysis 7:45 - Creating Video Clips 10:50 - Contributor View in Video Playback 11:30 - Downloading Videos 12:20 - Summary Subscribe to @mikedropvideos !    / @mikedropvideos   Disclaimer: Mike McDowell is employed by UserTesting but these videos are a personal project and any views expressed are his own and not necessarily the views of UserTesting.