How the legendary Ritz Carlton was created with Joseph Michelli | Experience Leader Podcast Ep. 4
How the legendary Ritz Carlton was created with Joseph Michelli | Experience Leader Podcast Ep. 4 On this episode of The Experience Leader Podcast, I talk to Joseph Michelli, author of The New Gold Standard, about his in-depth study on the Ritz Carlton. We talk about the pursuit of perfection, the need for making an emotional connection, and much more. Join other industry leaders by signing up for the Experience Leader Newsletter: https://www.devinwsmith.com/subscribe Connect with Joseph Michelli Website: https://josephmichelli.com LinkedIN: / josephmichelli Connect with Devin on Socials LinkedIn: / devinwsmith Instagram: / experienceleader A production of Experience Leader LLC. Visit www.experienceleader.com for more. #Entrepreneurship #ExperienceLeader #CustomerExperience
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