Senior Couple Wins Case Against American Airlines After US Travel Ordeal

In a significant victory for air passengers, a consumer court has ordered American Airlines to pay ₹2.22 lakh in compensation to a senior citizen couple from Chandigarh. The 84 and 78-year-old couple faced a 10-hour ordeal at New York’s JFK airport after their connecting flight to Chicago was canceled. Despite their age, the airline failed to provide adequate facilities or even a wheelchair, leading to physical and mental distress. This video breaks down the court's landmark decision, explaining how the couple won the case even without documentary evidence of financial loss. We also look at a similar recent case involving Air India, highlighting your rights as a passenger when dealing with flight cancellations and poor service.