AI for Care Management: How Palm Beach ACO Scales Patient Engagement with Zynix AI

In this session, David Klebonis, President and COO-Palm Beach ACO, shares how they approached that problem: what broke down at scale, what they tried, and what changed when they moved from manual workflows to AI-driven execution. Zynix AI co-founder and MD Jay Chowdappa walks through the platform infrastructure behind those results and what it takes to deploy it inside an existing EHR and analytics stack. Care coordination at scale is the defining operational challenge for ACOs today. Most organizations have the data. The bottleneck is execution: identifying the right patients, routing them to the right care, and closing quality gaps before they cost you savings. You will leave with a clear framework for assessing your own execution gap and a realistic picture of what AI-driven care coordination looks like in a high-performing, physician-led ACO.