Como Pedir Indenização quando a Mala é Quebrada na Viagem ou a Bagagem Chega Avariada

Having a copy of the Consumer Protection Code at home is essential to know and ensure your rights. In situations of doubt or conflict, it will be your greatest ally. Discover the importance of having the Consumer Protection Code on hand and learn how it can protect your rights as a consumer by clicking on the link https://amzn.to/3EKZqjl If you are traveling and your suitcase arrives broken or damaged, the law guarantees that you will be compensated. In addition to Article 14 of the Consumer Protection Code, which states that the service provider is liable regardless of fault for damages caused to the consumer, the Civil Code has a specific section to regulate the transportation of goods and people, which includes broken suitcases and damaged baggage. In this sense, Article 734 of the Civil Code states that "The carrier is liable for damages caused to transported persons and their baggage, except in cases of force majeure, and any clause excluding liability is null and void." It's important to mention here that the sole paragraph of this article states that the carrier may require the consumer to present a declaration of the value of the baggage in order to calculate the compensation amount. Therefore, even if you think it's a waste of time, it's important to declare the value of what you're carrying, because in case of damage, the company cannot claim that you are asking for more than the damaged item is worth. This damage doesn't only refer to what's inside the suitcase, but also to when the suitcase itself breaks, such as a broken wheel or a torn zipper. If you need to check baggage with any fragile items, always make a declaration and check the baggage as soon as you pick it up at the airport or bus terminal and file a complaint immediately, even if you are tired and want to get home quickly. Don't wait to check only when you get home, because if something is damaged, it becomes more difficult to prove that the item broke during the trip or even after the consumer arrived home. If you have any problems with damaged baggage and suffered any moral damages, you must prove this damage. If the airline refuses to pay compensation, whether moral or material, seek legal counsel to file a lawsuit and claim your rights. 👉 Playlist to help you understand your consumer rights:    • Direitos do Consumidor   👉 Playlist to help you protect yourself against scams:    • Golpes contra o consumidor   Subscribe to the channel, leave a like, and write your question in the comments; I will answer it in the video. New videos Tuesdays, Thursdays, and Saturdays.