Ep. #9: HOA Reform Starts With Better Operations - David Perdue

David Perdue is the founder of HOA Love in Salt Lake City, Utah. What happens when HOA management incentives, resident communication, board education, and property management systems are not lined up around homeowners? David has been public about HOA reform in Utah and the need for more transparency in community association management. In this conversation, we talk about broken HOA legislation, reserve account incentives, HOA management software, AI agents, manager burnout, board communication, and why modern HOA operations need better systems instead of more administrative excuses. ———————————————————— Get your free HOA/strata call savings report today 👉 https://nextops.agency/report ———————————————————— This is for you if you're a: • HOA management company owner, CEO, or COO • Strata management or condo management leader • Community association management executive • Condo association management or condo property management operator • Property management operator building better systems • HOA board member or board leader trying to understand management quality • Team leader trying to improve resident communication without burning out staff • Operator comparing HOA software, strata software, or property management technology • Executive trying to improve HOA board communication or strata board communication ———————————————————— Chapters: 00:00 Intro 00:13 Why is HOA reform an operations conversation? 01:08 What is broken in HOA legislation today? 01:50 Why has the old HOA management model lasted? 02:32 How do misaligned incentives hurt HOA board members? 04:22 Should HOA operations serve homeowners or admin convenience? 07:22 Why did David build HOA Love around transparency? 09:45 Why do boards respond well to radical transparency? 12:04 What causes manager burnout in HOA management companies? 13:40 Can AI replace the backup community manager model? 16:37 How do you train an AI agent on HOA documents? 18:38 Should leaders manage systems instead of properties? 20:23 How much time do repeat homeowner questions waste? 21:13 What can HOA AI still not judge? 24:43 Why does a homeowner portal reduce phone calls? 26:01 When does voice AI make sense for HOA calls? 29:04 What HOA management software mistakes hurt growth? 31:15 Why is HOA management harder than rental management? 35:00 How should smaller firms adopt better property management technology? 35:29 What people skills matter most in community management? ———————————————————— Where to find David: Website: https://hoalove.com/ Email: [email protected] ———————————————————— 🎙️ Are you a HOA/community management operator or leader and want to have a non-scripted, free-flow conversation about modern community management operations? Get in touch with us at [email protected]. We'd love to share your voice with our audience! 🔔 Subscribe to Operational Clarity | Leadership Conversations in HOA & Community Management Let’s connect: 🔗 LinkedIn:   / robert-hangu   🐦 Twitter/X: https://x.com/roberthangu ▶️ YouTube:    / @robhng   ⚙️ Web: https://nextops.agency/?utm_source=yt... ╔═╦╗╔╦╗╔═╦═╦╦╦╦╗╔═╗ ║╚╣║║║╚╣╚╣╔╣╔╣║╚╣═╣ ╠╗║╚╝║║╠╗║╚╣║║║║║═╣ ╚═╩══╩═╩═╩═╩╝╚╩═╩═╝ #HOAManagement #CommunityManagement #ResidentCommunication #BoardCommunication #HOAOperations #HOASoftware #HOAManagementSoftware #CommunityAssociationManagement #CondoManagement #CondoAssociationManagement #PropertyManagementTechnology #PropertyManagementSystems #HOABoardMembers #HOABoardMeetings #StrataManagement