9 Tips on How to Deal with Difficult Patients

Most difficult patients don't start out difficult. They become frustrated after missed calls, unanswered voicemails, long wait times, and poor communication. In this video, Anmol, Co-Founder & CEO of Emitrr, shares 9 practical tips healthcare practices can use to reduce patient frustration, de-escalate difficult situations, and improve the patient experience. ⏱️ Timestamps 0:00 Introduction 0:56 Tip #1: Never Let a Patient Hit a Dead End 1:51 Tip #2: Set Expectations Before the Visit 2:22 Tip #3: Let Them Talk 2:50 Tip #4: Don't Get Defensive 3:51 Tip #5: Focus on Solutions 4:14 Tip #6: Communicate Wait Times 4:43 Tip #7: Follow Up Afterwards 5:12 Tip #8: Support Your Front Desk Team 5:52 Tip #9: Prevent Problems Before They Start 7:21 Key Takeaways Book a demo: https://tinyurl.com/yw5v7eun #Healthcare #PatientExperience #MedicalPractice #FrontDesk #PatientCommunication #HealthcareOperations