Arrival Podcast: Chuyển đổi không chỉ là thay đổi tên gọi

This Arrival Podcast introduces listeners to one of the noteworthy new hotel brands in Nha Trang — voco Scenia Bay Nha Trang, a new hotel under the IHG Hotels & Resorts system that has recently opened. Our guest is Justin Malcolm, General Manager with years of experience in international hotel operations and the person directly leading the development of this project. In a conversation with Hotelier Vietnam, he shares the story behind the creation of voco Scenia Bay Nha Trang — a modern resort-style hotel that prioritizes comfort, intimacy, and personalized experiences for each guest. Located on Nha Trang Bay with all rooms facing the sea, the hotel boasts 250 rooms, an infinity pool overlooking the ocean, Mediterranean-style restaurants, and a friendly, youthful service approach while maintaining international standards. This podcast isn't just about running a new hotel in a rapidly changing tourism market; it's also a fascinating look at how an international brand like voco is making its mark in Vietnam. From team building strategies and service culture development to incorporating local elements into the stay experience, Justin Malcolm offers practical insights into the modern hotel industry and the future of Nha Trang as an international resort destination.