How Magazino Robots Solve Challenging Situations - The 3 Levels of Support

In today’s most advanced warehouses, Magazino’s autonomous robot TORU works side by side with human colleagues. The robot is specialized in picking, transporting, and stowing objects like shoe boxes in e-commerce warehouses. Sensors and computer vision enable the robot to work next to humans in a safe way. But working with humans in the same environment also means dealing with the chaotic world that humans are used to. Sometimes this can be a challenge for autonomous robots. That’s why Magazino developed different ways to support them. 00:18 - The robot solves most of the difficult situations by itself 00:51 - If they can't solve the situation physically, they call for support. 01:51 - On rare occasions, external help is required: remote support kicks in. One aspect of the different support levels is the software "OpsGenie" from Atlassian. This tool helps to coordinate errors, interventions on-site operations, and remote support engineers from Magazino when the robots are confronted with challenging situations. In case you are wondering about the small warehouse dimensions seen in the video... Unfortunately, we couldn't film this video in one of our customer's warehouses due to Covid-19 restrictions. We created this video in the test facility of our headquarters in Munich, Germany. To learn more about the robot, visit: https://www.magazino.eu/?lang=en Magazino GmbH develops and builds intelligent, mobile robots that perceive their environment and make their own decisions. These autonomous robots work alongside people and make processes in e‑commerce, fashion, and production logistics more flexible and efficient than ever before. With over 100 employees in Munich, Magazino is the largest Advanced Robotics team in Europe. Magazino’s investors include Jungheinrich AG, Körber AG, Zalando and Fiege Logistik.