How co-founder Edward Tirtanata opened 1,300 Kopi Kenangan outlets in just 8 years

“We don’t always get it right the first day, but we just need to listen to our customers.” As Indonesian coffee chain Kopi Kenangan turned its first net profit of US$17 million in FY2025, BT spoke to its CEO and co-founder Edward Tirtanata on localisation, and why offence is the best form of defence in uncertain times. Read more: https://bt.sg/aa6k Key timestamps: 0:00 Indonesia's largest coffee chain 0:23 On Kopi Kenangan turning profitable 2:29 On Singapore kopi drinkers 3:36 Localisation strategy in different markets 3:47 Malaysia said "our teh tarik was an embarrassment" 4:51 Why offence is the best defence 6:41 Future of Kopi Kenangan 7:58 Advise for young startups, "play the long game" Support us: https://subscribe.sph.com.sg/publicat... Follow us on: https://businesstimes.com.sg/ Website: https://businesstimes.com.sg/ Facebook:   / thebusinesstimes   Twitter:   / businesstimes   Instagram:   / businesstimessg   LinkedIn:   / the-business-times