Le rôle du réceptionniste nouvelle génération

1️⃣ Bonus: ▶️ All episode notes and resources can be found here: https://hospitalityinsiders.net/bonus... 2️⃣ Episode Overview: If I say "receptionist," what comes to mind? Someone behind a counter handing out keys, answering the phone, and handling check-ins and check-outs. However, this profession has radically changed—and the old skills are no longer sufficient. By the end of this episode, you'll have a clear overview of the skills required by the new generation of receptionists—and you'll understand why it makes all the difference for a hotel. 3️⃣ And to go further, discover: ▶️ The podcast library: Find all the books recommended by the podcast guests: https://hospitalityinsiders.net/bibli... ▶️ The "Becoming a Hospitality Artisan" E-Notebook for those who want to make hospitality a true art: https://academy.hospitalityinsiders.n... ▶️ And the Hospitality Insiders Academy, to train you in the fundamentals of hospitality: https://academy.hospitalityinsiders.n... 4️⃣ Episode sponsor: Mews Mews is the hotel management platform that brings together everything you need: PMS, POS, RMS, housekeeping, and payments. The goal? To automate repetitive, low-value tasks so your teams can focus on what truly matters: creating memorable customer experiences. If you'd like to learn more or request a demo, contact Mews and mention my name—and receive an exclusive offer. Visit: https://www.mews.com/fr 5️⃣ Follow me on social media: ▶️ Hospitality Insiders Weekly: Find all my episodes and exclusive content in your inbox: https://hospitalityinsiders.net/lhebdo ▶️ LinkedIn:   / maximeblot   ▶️ Instagram:   / hospitalityinsiders_maximeblot   ▶️ YouTube:    / @hospitalityinsiders   6️⃣ Chapters: 00:00:00 - Introduction 00:02:00 - From Reactive to Proactive 00:04:00 - From Logistics to Field Psychologist 00:05:30 - From Silo to Conductor Cross-functional 00:07:00 - From versatile to technically skilled 00:08:00 - Conclusion