Hack the Outage: Grid Down. Customer First. How the Energy Industry is Rewriting the Rules of Outage

Across the nation, energy utilities are under mounting pressure — from regulators demanding transparency, to customers expecting real-time answers the moment the lights go out. This session explores how next-generation Outage Management and Situational Awareness solutions are transforming utility operations from reactive to radically proactive, drawing on real-world deployment during some of the most punishing storm events in recent memory. Looking ahead, we'll examine the emerging frontier of Crew Awareness and Callout integration, the power of strategic alliances, and how the Thrive Circle — a growing coalition of forward-thinking utility leaders — is collaborating to solve the industry's most pressing challenges at scale.