Fixing Broken Banking as a Service | NXTMOVES Is Rebuilding Trust Between Banks and Fintechs

Credit card programs that take 18-24 months to launch. Deals that die on the vine. Banks that can't see what their fintech partners are actually doing. Steve Nigri and Walt Hoffmann looked at the broken Banking as a Service 1.0 model and said, "we can do this better." As co-founders of NXTMOVES, they're building a multi-bank card issuing platform that solves the fundamental problem plaguing the industry: the one-to-one underwriting model that left banks blind to who was actually using their credit and debit cards. In this conversation, Steve and Walt break down why only 170 out of 4,500 U.S. banks touch payments at all, and how they're bringing community banks into the BIN sponsor game with a hands-on program management approach that takes banks from zero to launch in 4-9 months instead of years. They explain why retailers with 100,000+ customers are sitting on untapped card program opportunities, how AI is revolutionizing everything from call center operations to autonomous buying, and why the key differentiator isn't just launching programs—it's the continuous oversight that keeps them compliant and profitable. Steve shares his contrarian take on why modern businesses (not just fintechs) are the new frontier for card programs, while Walt dives deep on building role-based dashboards that let a community bank CFO see profitability metrics one day and compliance requirements the next. Whether you're a retailer looking to deepen customer loyalty, a community bank wanting to compete with the big players, or just fascinated by leaders who understand both banking AND payments (a rare combination), this conversation offers a masterclass in rebuilding infrastructure from the ground up with trust, transparency, and speed.