Ep 148: Putting People First: The Power of Person-Centered Care

This interview features Tanya Richmond, a social worker and consultant specializing in person-centered practices, which focus on understanding individuals—especially those with intellectual, developmental, or age-related vulnerabilities—by balancing what is important to them (their preferences, values, and sense of purpose) with what is important for them (their health and safety). Richmond explains that truly person-centered support requires deep listening, observation, and structured skills—such as “good day/bad day” analysis and understanding routines—to uncover what matters most to individuals, even when they cannot communicate verbally. She discusses her career progression into this field, her work training organizations, and the development of interactive e-learning courses designed to teach these practices to caregivers, professionals, and families. The conversation highlights the importance of empowering individuals to direct their own lives, improving caregiver confidence and reducing burnout, and adapting training to meet the needs of aging populations and people with disabilities. Richmond concludes by emphasizing three key principles: listen first to understand the person, focus on strengths rather than limitations, and promote inclusion and belonging so individuals can fully participate in their communities.