The Chief Revenue Officer’s Role in Shaping CX

Effective customer experience strategies happen when C-level leaders drive change and create a customer-focused mindset. In most companies, this includes the CEO, CMO, and Chief Experience Officer. But there’s also another crucial role to consider: Chief Revenue Officer. This week in the Modern Customer Podcast, we have Frank Boulben, Chief Revenue Officer at Verizon Wireless. In this episode, we take a deep dive into the crucial role of Chief Revenue Officers and revenue leaders at all levels in driving customer experience and creating value for long-term, loyal customers. #chiefrevenueofficer #leadership #revenue #customerfocus #customerexperience ____________________________ Subscribe to my channel here: https://www.youtube.com/channel/UCY7i... ____________________________ Download your FREE copy of '5 CX Trends For 2022'. In this e-book, you’ll learn why these trends are happening, why they matter and what brands can do to prepare. Get it here: https://bit.ly/385It6p ____________________________ Follow me here: Website: https://www.blakemichellemorgan.com/ Weekly Newsletter: https://bit.ly/3NMfW6g LinkedIn Newsletter: https://bit.ly/3DHAlVs LinkedIn Page:   / blakemich.  . Twitter:   / blakemichellem