How AI Is Changing Insurance Underwriting | Intelligent Triage & Decision Support

Protecting Underwriting Judgment in AI-Enabled Workflows Moving Beyond Extraction to Intelligent Triage and Governed Decision Support Most insurance organizations have made progress on automation, but many underwriting teams still face the same core problem: documents are extracted, data is captured, and yet underwriters remain stuck reviewing and reconciling information instead of making decisions. In this InsurTech NY webinar, leaders from BoundAI, Tricura Insurance Group, and Bridge Specialty Group discuss how insurers can move beyond basic extraction and build AI-enabled underwriting workflows that support real decision-making. The conversation explores how intelligent triage, policy validation, and governed decision support can work together to increase underwriting capacity without sacrificing judgment, quality, or institutional knowledge. This session is especially relevant for insurance leaders thinking about AI in underwriting, submission triage, loss runs, workflow automation, underwriting governance, and the balance between human expertise and AI decision support. Chapters: 00:00 Welcome & Webinar Overview 02:53 Framing the Discussion: Underwriting Judgment in AI-Enabled Workflows 04:07 Where Triage Starts Creating Real Value 06:48 What Makes a Clean Submission in Complex Risk? 09:30 Does Better Triage Actually Improve Outcomes? 13:15 Audience Question: Can AI Finally Solve Loss Runs at Scale? 17:38 Why AI Underwriting Implementations Get Rolled Back 21:02 What AI Should and Shouldn’t Decide in Underwriting 23:50 Can AI Clarify Appetite in the Wholesale Market? 28:39 Audience Q&A: Are Underwriters Still Buried in Unstructured Data? 31:57 Audience Q&A: Build vs Buy for AI Underwriting Tools 34:25 Audience Q&A: Will Wholesalers Trust AI-Qualified Risks? 38:52 Final Question: What AI Use Cases Are Actually in Production? 41:59 Closing Remarks Featured speakers: Mladen Subasic — Chief Product Officer, BoundAI powered by OIP Insurtech Gabriel Mayer — Founder & CEO, Tricura Insurance Group Ted Stuckey — SVP, Head of Digital Distribution and Strategy, Bridge Specialty Group Moderator: David Gritz — Co-Founder & Managing Director, InsurTech NY In this discussion, you’ll learn: Why effective underwriting automation requires intelligent triage, not just better data extraction How to design workflows that route clean submissions straight through while flagging risks that need expert review How carriers can maintain governance over underwriting logic without relying on black-box systems What it takes to scale underwriting capacity while protecting institutional knowledge and decision-making authority Where AI is already working in production across underwriting workflows This webinar is for: Chief Underwriting Officers, CIOs, CTOs, innovation leaders, operations executives, insurance carriers, MGAs, wholesalers, brokers, and digital transformation teams working on underwriting automation. If you work in insurance underwriting, insurtech, specialty insurance, or AI workflow design, this session offers a grounded look at what is actually working now. Subscribe to InsurTech NY for more conversations with insurance and insurtech leaders on underwriting, claims, distribution, embedded insurance, agentic AI, automation, and digital transformation across the insurance ecosystem. #InsurTech #InsuranceAI #Underwriting #InsurtechNY #ArtificialIntelligence #InsuranceInnovation #WorkflowAutomation #DigitalTransformation #SpecialtyInsurance