First Call Ready Podcast | Ep. 1 – Ready Looks Good On You

In their debut episode, Ashley and Megan introduce First Call Ready and dive straight into one of the biggest conversations in the 911 industry — the staffing crisis. Using a real article about Berkeley's 911 center racking up $1 million in overtime, they unpack the recruiting and retention challenges comm centers across the country are facing: outdated hiring mindsets, poor candidate communication, lack of realistic job previews, and toxic culture. They also get into what line-level dispatchers can do right now to move the needle on training and culture — and close out by setting the record straight on a few media myths about how 911 really works. References: ⁠https://www.911.gov/assets/IAED_NASNA... ⁠https://www.berkeleyside.org/2019/04/...