TUI-Cruises-Chefin redet Klartext - Morr & Meer Kreuzfahrt-Podcast #27

The Morr & Meer cruise podcast is broadcast live for the first time in front of an audience. On board the Mein Schiff Flow, I speak with Wybcke Meier, CEO of TUI Cruises. We discuss the development of a completely new class of ship, guest feedback, culinary surprises – and a real nail-biter in the Orient. ... Contents 00:00 Welcome & Introduction: 17 Years of Mein Schiff, Live at the Blaue Flora 00:48 “Wybcke with a Y and CK” – The Matter of the Name 01:24 At the Helm Since 2014: The Longest-Serving CEO in the Industry 02:18 From 3 to 14 Ships – 28,000 Guests at Sea Daily 03:23 Feedback Culture: Why Every Detail Counts 07:49 Taking Over a Newbuild 10:32 From Blank Sheet to Ship: The Change from Meyer Turku to Fincantieri in Trieste 13:56 Holiday Destination Instead of Means of Transport: The Neighborhood Concept 18:41 The Atlantik Restaurant Returns to the Stern 20:37 Larger Ship: A Challenge for Crew or Loyal Customers? 21:59 Online reviews vs. actual guest satisfaction 23:58 Decentralized childcare & the Kids Club with the best view 26:25 More bars, 24-hour bistro & multifunctional spaces 27:46 Dance floor in the Atlantic, variable theater, silent disco & Agora 32:42 The Greek restaurant & modern snacks instead of bratwurst 35:22 Robbie Williams as a feel-good ambassador – how it came about 38:04 Two more ships of the same class for 2031/2032 39:13 Tender operations & Helgoland: Wybcke's roots 41:37 From tour guide job to the "perfection of the package holiday" 44:37 Digital detox on board 45:42 Adults-only cruises: an offer and its ripples 48:11 Suite on Mein Schiff or Europa 2? The Needs Analysis 49:24 New routes for regular customers (South Africa, Asia) 50:42 How important is "all-inclusive"? 52:20 More conscious consumption: non-alcoholic cocktails & wine 53:11 Crisis management: Mein Schiff 4 & 5 in the Strait of Hormuz 58:11 Conclusion: How do you convince first-time cruisers? * * 🚢 Book your dream cruise: 📞 +49 40 25 32 87 88 (Mon-Sun, 9 am - 9 pm) 🛳️ http://www.morr.de/buchung ✉️ [email protected] 📬 Stay up-to-date: • Subscribe to the Morrletter for free ➡️ http://www.morr.de/morrletter