Personal Attention in an Automated World: Why Human Connection Still Wins Marketing

Customers are drowning in messages, and most brands are responding by sending more. But breaking through is not always about being louder, faster, or more personalized. Sometimes it is about making people feel like the interaction was meant for them.  In this episode, Laura Smith and Brian Rowley talk with David Wachs, founder and CEO of Handwrytten, about why customer experience still depends on making people feel seen. David shares how handwritten notes can cut through marketing noise and bring personal attention back into brand communication. The conversation explores where automation helps and why a simple thank you can matter more than another “personalized” message no one asked for. If you'd like to hear more from David Wachs, you can find him on LinkedIn (  / davidwachs  ) .