A Practical Guide to AI Agents in the Enterprise

This lab was presented at WSO2Con North America 2026. Presenters: Nadheesh Jihan, Senior Technical Lead, WSO2 Chintana Wilamuna, Vice President, Sales Engineering, WSO2 Picking the right LLM is the easy part. What actually determines whether an AI agent works in production is everything around it. In this hands-on lab, Nadheesh and Chintana cover the building blocks that enterprise teams routinely underestimate: The reasoning-action-observation loop that defines how agents actually behave Tool and integration design, and why it often matters more than model choice Memory architectures for complex, multi-step tasks Planning and self-correction patterns that hold up under real workloads How to evaluate quality, reliability, and safety in non-deterministic systems Agent security from day one: autonomous action risks, access to sensitive systems, and how to get the controls right before you need them By the end, you'll know what it actually takes to move AI agents from demos into enterprise production. View the slides: https://wso2.com/library/conference/2... #AIAgents #EnterpriseAI #AgenticAI #WSO2Con #WSO2