IT Incident Management & Recovery | Digital Resilience

Master digital resilience! Learn IT incident management, disaster recovery, and how to solve IT problems. Whether it's IT disaster recovery in the middle of the ocean, IT incident management across millions of transactions, or broadcasting to fans worldwide – downtime isn't an option. In this episode of Tech Unscripted, Ralph Riley (Director of Broadcast IT Systems ‪@WWE‬), Dexter King (Senior NetDevOps Engineer ‪@Carnival‬), and Evan Mintzer (Director of Production Infrastructure Customer Bank) share how they stay ahead of issues with ‪@ThousandEyes‬, ‪@Splunkofficial‬, and observability-driven insights. Find out how: WWE is "powerbombing" any threats before they impact performance Carnival Cruise Lines keeps critical infrastructure running even at sea Customers Bank turns raw data into action through smarter IT incident management Hear from experts on how to solve IT problems before they start and how modern observability helps teams with IT disaster recovery. 00:00 - Welcome & Meet the Panel 02:10 - Super Power Under Crisis 03:30 - System Alert on Vacation 05:00 - Service Disruptions & Unplanned Outages 10:39 - Third Party Relationship to Mitigate and Solve Problems 17:52 - Preparing for Future Disruptions 24:15 - Speed vs. Transparency 25:56 - Understanding Digital Resilience 29:00 - Top Investment Priorities for Digital Resilience 32:20 - Leveraging AI for Resilience 35:50 - Rapid Fire: Worst Outages & Key Tech 40:04 - Conclusion Related links: Digital Resilience Overview → http://cisco.com/site/us/en/about/why... Watch Tech Unscripted: Navigating strategic IT management | The Business of Tech →    • Navigating strategic IT management | The B...   Discover how Cisco is transforming industries with cutting-edge technology and business-driven innovation. Learn more: Cisco Official Site → https://www.cisco.com/?dtid=osclytb00... Cisco Products & Services → https://www.cisco.com/site/us/en/prod... Cisco Solutions → https://www.cisco.com/site/us/en/solu... Contact Us → https://www.cisco.com/site/us/en/abou... Follow Us on Social Media: Cisco LinkedIn → https://www.linkedin.com/showcase/cis... Cisco X →   / cisco   Cisco Instagram → https://www.instagram.com/ciscoinside... Cisco Facebook →   / cisco   Questions or stories to tell? Share them in the comments. We’d love to hear how your team approaches IT incident management and disaster recovery. And don’t forget to like, subscribe, and hit the bell icon to stay up to date on the latest innovations from Cisco. #CiscoThousandEyes #Splunk #DigitalResilience #CyberSecurity #WWE #CarnivalCruises