Patrulha do Consumidor: Casal compra carro elétrico e concessionária não entrega no prazo

Gabriel and Luisa dreamed of owning an imported electric car and went to a dealership to make the purchase. They chose a specific model that cost R$ 123,800 and expected to receive it a few days after the purchase. However, since March, they have faced difficulties due to the company's failure to fulfill its promises. The situation worsened when documents sent were lost, and Gabriel and Luisa were unable to contact the store manager. Without answers about the delivery, they sought help from the "Consumer Patrol." Journalist Celso Russomano went to the dealership to confront those responsible. During negotiations with the salespeople, there were communication failures, with missing or incomplete documents. Despite full payment, including IPVA (vehicle tax), the car was not available. Russomano intervened with management to resolve the impasse. After negotiation, the dealership agreed to compensate Gabriel and Luisa for the expenses resulting from the lack of the vehicle. Thus, the couple could see a solution to the problem that lasted for months. ➡️ Follow more news on our official website: https://recordtv.r7.com/cidade-alerta Our Whatsapp: https://cidadealerta.r7.com/whatsapp Subscribe to the Cidade Alerta channel: http://r7.com/0Fhv Watch full episodes on RecordPlus: https://www.recordplus.com Facebook:   / cidadealertarecord   Instagram:   / cidadealerta   Twitter:   / cidadealerta   #CidadeAlerta #ReinaldoGottino