Thanks For Requesting The Claims Case Study - By Stuart Corrigan, Descartes Consulting Ltd.

Thanks For Requesting The Claims Case Study Click here to get instant access: https://operationser.com/claims 👉 Your operation is running at 300+ days to resolve cases. Your team is working overtime. Your backlog keeps growing. 👉 You've tried targets. More staff. Automation. Governance forums. 👉 The backlog doesn't care. ——— 1️⃣ The uncomfortable truth: most pension and claims operations are drowning in failure demand—work created by not doing something right the first time. Chasing. Rework. Correction. Handoffs that create more handoffs. 2️⃣ Leaders respond with the same coping mechanisms: tighter SLAs, specialist silos, stage gates, more targets. 3️⃣ This doesn't fix the system. It hides the problem until it can't be hidden anymore. ——— 🎯 I've spent 28 years inside complex services and projects—social housing, insurance, pensions, regulatory programmes. I've led over 50 change programmes across the UK, Europe and America. 🎯 I'm Theory of Constraints certified. I've written two Amazon bestselling books on project delivery. I was shortlisted for Most Influential Consultant 2026. 🎯 But credentials don't fix your backlog. Method does. ——— 🔍 My approach starts where most consultants skip: studying how work actually flows through your system. Not the documented process. The real one. 🔍 We measure what matters—end-to-end time to resolve, first contact resolution, work released into the system. We limit WIP instead of pushing more work through a blocked pipe. 🔍 This isn't transformation theatre. It's removing waste before automating anything. ——— ‼️ *RESULTS FROM THE PAST TWO YEARS:* ‼️ 💡 Four large service systems: 300+ days → under 29 days to resolve. First-time resolution:28% → 85%. Costs fell. Customer satisfaction increased. 💡 Eight late-running projects delivered 2.8x to 4x faster than before. 💡 One client used this work to IPO their business. ✔️ Richard Beavan, Operations Director: ”Using this approach led by Stuart completely transformed our way of working—we were finally delivering value when we said we would, our stakeholders had renewed confidence, and our team morale improved dramatically." ——— ☑️ This work is for operations directors and project leaders in pensions, claims and financial services who are done with transformation programmes that stall. ⚠️ Not for organisations looking for a safe pair of hands to manage the status quo. 🚀 If your backlog won't shift despite effort, your cycle times are measured in months, or your automation isn't being used—that's where this starts. — Stuart Corrigan Managing Director, Descartes Consulting Shortlisted Most Influential Consultant 2026 No.1 Amazon Bestselling Author ——— OUR SERVICES 🎯 We start with a diagnostic of the work. This is done over 3 days with your leadership team - with you not for you. During the diagnostic, we help you: 🔑 See the true causes of complaints, delay, and cost 🔑 Pinpoint the vital few issues that create disproportionate improvement 🔑 Build a clear, evidence-based plan for change We are recognised for helping leaders get to the exact problem fast. ✔️ Guarantee: If we don’t create value, you don’t pay. ——— ‼️ Please like, subscribe, and share! ‼️ ✔️CHECK OUT OUR OTHER VIDEOS 👉    • 2 Moves That Saved A Multi-Million Project...   👉    • Get The Secret To Hitting Due Dates With S...   👉    • How the most overlooked point of leverage ...   👉    • I Checked | It Turns Out That There Are En...   👉    • How you can get your PROJECT BACKLOG DELIV...   👉    • Part 1: How To Deliver More Projects On Ti...   ✔️ FREE RESOURCES ➡️ https://linktr.ee/stuartcorrigan ✔️ BOOK A EXECUTIVE DIAGNOSTIC CALL ➡️ https://waterfallprojecter.com/execut... ‼️ Don’t forget to subscribe! ‼️ ➡️    / @stuart-corrigan   Get my latest book below and details on booking a 1:1 call: 👉 Order Now: https://waterfallprojecter.com 👉 Executive Diagnostic Call: https://waterfallprojecter.com/execut... =========================================== ✔️ GET IN TOUCH: ➡️ Contact me directly at: [email protected] ✔️ FOLLOW US ON OUR SOCIALS: ➡️ Get updates, view our content and reach out to book a consultation! 📌 LinkedIn:   / stuartcorrigan   #StuartCorrigan, #clientmanagement, #informationtechnology, #managementforfinancialservices, #financialservices, #finance, #riskmanagement, #productivity, #seniormanagers, #operations, #ops, #opeartionsmangaer, #claims #claimsmanagement #claimsupport #claimsprocess #claimsmanagement