The McDonald's AI Mistake That Cost $100 Million

In 2024, McDonald's ended a three-year experiment with an AI that was supposed to take drive-thru orders at over one hundred of their restaurants. Not because the AI stopped working. Not because customers stopped coming. But because the AI kept making mistakes so absurd that customers started filming them for TikTok. If you want to understand AI governance through real incidents, not jargon, this channel is for you. Subscribe for a new AI incident every day. #AIGovernance #AIRobustness #AIFailure #AICompliance #ArtificialIntelligence ━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⏰ AI Governance Certifications ━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ GAICC Certified Professional in AI Governance (CPAIG) 👉 https://gaicc.org/certified-professio... ✅ ISO 42001 Lead Implementer & Lead Auditor 👉 https://gaicc.org/iso-iec-42001-cours... ━━━━━━━━━━━━━━━━━━━━━━━━━━━ ⏰ Video Chapters ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 00:00 Introduction 00:43 McDonald's & IBM: The Drive-Thru AI Experiment 01:14 AI mistakes 01:40 The Plug Gets Pulled 02:00 AI Robustness 02:45 5 Controls That Could Have Prevented This 04:16 Why AI Governance Careers Are Booming 04:44 Conclusion