A Youi customer whose roof was damaged in a storm testifies at the Banking Royal Commission

[6.13] Sacha Murphy, a young mum whose house in Broken Hill was severely damaged during a hail storm in 2016, gives evidence on how insurance company Youi took 18 months to fix her roof. Recorded on 19 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne. Testimony held during the sixth round of public hearings at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, focusing on issues associated with the sale, design and handling of claims of life insurance and general insurance products in Australia. Witness Statement: https://bit.ly/2XAdc1C Exhibits: https://bit.ly/2OvvGyH Transcript: https://bit.ly/2OPlIVC This video was extracted from the Royal Commission’s webcast archive and republished here as permitted under its Creative Commons Attribution 4.0 International licence. The source file, containing the raw archived webcast of the entire day of hearings, was trimmed to only retain the testimony of the above witness(es) and remove any breaks and offline periods of the webcast. For testimonies held over multiple days, separate source files would have been combined to create one consolidated video. Video Source: https://bit.ly/2XBSBKh Copyright information: https://bit.ly/2K2JMl2 Creative Commons license information: https://bit.ly/1rMF155 Whilst permitted under its Creative Commons licence, the republication of this content on YouTube is not officially endorsed by the Royal Commission nor the Commonwealth of Australia. © Commonwealth of Australia 2018. #bankingRC